Top Reasons Why People Hate Video Conferencing
Video conferencing is not a new technology. Businesses have been using it to communicate and collaborate across distances for quite some time; however, with new cloud subscriptions, more businesses are making this technology common practice for internal and external meetings
With all of its advantages, you would think users would be jumping for joy to communicate using video, but it seems video conferencing still gets a bad reputation.We break down five of the top reasons why people don’t want to use video conferencing and provide solutions to overcome them.
Video conferencing has a lot of variables working together to make a meeting successful. These variables include network speeds, the device users are joining from, and most importantly the individuals joining. To successfully deploy video conferencing within your organization, it is important to understand the reasons why people hate video conferencing and how you can address them.
“Video conferencing is too difficult to use”
Video conferencing users may remember a time where video conferencing was so difficult to use, meetings would need an IT staff member to initiate them. Don’t get me wrong, video conferencing still has a lot of work to do before it becomes as easy as making a phone call, but cloud-based video conferencing solutions are making video conferencing much easier! For example, WebRTC makes it easier for participants joining from their computer because it no longer requires a download to join your meeting.
It is also important you or your company take the time to learn the new technology; many times a simple training can help people realize video conferencing is less difficult than they thought.
“I don’t want to be on camera”
Unless you are like Milton and working in the basement (Office Space movie reference), there is no reason to be camera shy. You interact with people face-to-face, so why should you feel any less comfortable speaking with someone using video conferencing. It can be strange to see yourself on video, so I recommend using the camera preview or picture-in-picture before your call to get comfortable, adjust your camera or lighting, and then close it for the remainder of the call. The more you speak with people using video the easier it becomes!
Another reason someone might want to avoid the camera is to multi-task. Many of us on phone or web conferencing meetings feel it is easy to multi-task while participating in the call. However, you are not truly engaged in the conversation and the bottom line is multi-tasking doesn’t benefit you or the person on the other end of the call. Download our infographic on why you should always opt for face-to-face communication.
“When talking with clients, we can’t chance technical issues”
While speaking with external organizations or clients, it can be difficult to predict if your guest will experience technical issues at the start of the call. Working for a video conferencing service provider for nearly five years, I have found it is very, very rarely the video conferencing service itself causing the issue and typically company security or their video equipment. For this reason, it is important to make test calls before meeting for the first time. Most times it will “just work” and you can rest assured your big call will go without a hitch. If there is an issue, simply address it before that important meeting and typically it will be resolved for any future meetings as well.
“My equipment doesn’t work”
Similar to the point above, it is important to make test calls or reach out to support staff if something is not working. Typically an issue can be fixed by changing a simple audio/video setting.
“Can we have 500 people in the meeting?”
Video conferencing is meant to have an “almost as good as being there” face-to-face conversation. Think if you were to fill 500 people into your conference room, how chaotic would that be? There are alternative tools that allow you to broadcast to larger audiences and allow for them to participate. Most commonly you will want your video conferencing tool to host 99% of your meetings as you normally would; as if you were in your conference room. Research has shown the optimal meeting size to make decisions is 4.6 participants. People become frustrated with the technology when you try to fill a video conference room with large numbers of people; keep it manageable.