1.1 “Easymeeting” and/or “Easymeeting.net” in this document refer to the legal companies Easymeeting Inc. (Americas) and Easymeeting AS (Norway/Europe).
1.2 All Easymeeting TWS video conferencing terminals are delivered with a standard 3-Year warranty. It is still recommended to sign up for the optional TWS Care agreement to ensure additional troubleshooting support and next day shipping on replacement systems.
1.3 Easymeeting does not warrant issues that could be resolved by upgrading software to the current version, and will not warrant that the operation of the product will be uninterrupted or error free. Easymeeting will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or third-party products or their effect on interactions with the Easymeeting TWS.
1.4 3-Year Limited Warranty is adopted for the TWS video conferencing terminal and does not apply to accessories and cables. 1-Year Limited Warranty is adopted for the power adaptor and the microphone.
1.5 Easymeeting is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the terminal. Under no circumstances shall Easymeeting be liable for any loss, cost, expense, inconvenience or damage raised as a result of failure on the TWS video conferencing terminal.
2. Warranty Conditions
2.1 Included limited warranty begins on the date of purchase of the Easymeeting TWS, and ends 36 months from date of purchase. This warranty extends only to the original purchaser.
2.2 Optional TWS Care agreement begins on the date specified in your Care contract (“Coverage Period”).
2.3 Easymeeting warrants this product and its parts against defects in materials or workmanship for three years from the original ship date. During this period, Easymeeting will repair or replace defective parts with new or reconditioned parts at Easymeeting’s discretion, without charge to you.
2.4 Shipping fees incurred from returns for under-warranty service in the first 30-days is treated as DOA (Dead Of Arrival) and hence paid by Easymeeting. All shipping fees both to and from Easymeeting following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Product Warranty Claim described below.
2.5 If the product fails under normal usage conditions during the warranty period, Easymeeting shall repair or replace the product without charge. Easymeeting reserves the right to (a) repair the product using existing parts or (b) replace the product with the same product or one with equal value. Any replacement product may be either new or like-new; provided that it has functionality is at least equal to that of the product being replaced.
2.6 Customers with TWS Care are entitled to free shipping both ways and all cases will be given priority with a new system sent to customer site the next business day.